Questions or problems? Email us anytime.
Contact — [email protected]
Please include your device model and OS version.
My Lifetime pass or pets are gone.
Tap "Restore" at the bottom of the home screen. Use the same Apple ID / Google account.
How do I put my pet on the iPhone lock screen?
Long-press the lock screen → Customize → Lock Screen → add the "Pittapat" widget.
On Android, my pet doesn't show over other apps.
Pet settings → Where it lives → turn on "Over other apps" and allow "Display over other apps".
I don't want my pet to roam around.
Pet settings → Direction · Display · Size → turn off "Roam around". It runs in place; on Android you can drag it anywhere.
Making a pet from my photo doesn't work.
On iPhone, photo cut-out needs iOS 17 or later.