If anything is unclear, just get in touch.
Will I lose my records on a new device?
If you have purchased, you can turn on backup and sign in with the same account on the new device to bring everything across. On the free tier there is no server copy, so records are lost.
I purchased but it is still locked
Tap Restore purchases in the app. You must be signed in with the same store account you bought with.
I bought the app but sharing is locked
They are separate products. The one-time purchase lifts the count limit; family sharing is a monthly subscription. If you do not need sharing, not subscribing changes nothing about your own records.
If I cancel the subscription, do I lose records?
No. The records on your device stay as they are. Only the sharing feature stops.
I want to delete my data or my account
Records on your device can be deleted one by one in the app, and removing the app deletes all of them.
The copy on our server (only if you turned on backup or sharing) is removed immediately from Settings → Backup → Delete from server in the app. To delete the account as well, write to the address below with the email you signed in with and the words "delete my account" — we will delete the account and the server copy (records, photos, sharing groups) within 7 business days and reply to confirm.
Nothing is retained afterwards. Purchase receipts required by law are held by Apple and Google, not by us.
[email protected]
We usually reply within a day or two.